ANSWER - Organizations must sign a service contract with PayOGFE℠, create an organization profile, assign user ID’s, then enter event data. Officials sign up online on the PayOGFE℠ web site and create a user profile. They are then added to the data base and can be paid by any subscribing organization through GamePay℠.

Q. What types of organizations may use GamePay℠?

ANSWER - Any organization that contracts game officials or independent contractors for sports events.

Q. Is GamePay℠ complicated?

ANSWER - GamePay℠ is easy to set up and practically effortless to use. PayOGFE℠ customer service staff will walk you through every step of the process online. Once you’re entered your organization profile information you are ready to start processing payments. All you need is your web browser and an Internet connection.

Q. Is GamePay℠ accurate?

ANSWER - Yes, In fact, it’s guaranteed accurate. We guarantee the accuracy of the payment assuming you provide accurate information. We also guarantee your complete satisfaction. If you’re not satisfied with any aspect of GamePay℠, you can cancel your service anytime. You are not locked into a long-term contract.

Q. How does the payment process work?

ANSWER - . After events (games) are scheduled, organizations enter payment data into the GamePay℠ system. Event data includes a description of event (date, location, sport, level), organization hosting the event, officials working the event (assigned from the officials’ data base), and the payment due each official for game fee, per diem, and various expense categories that are applicable. Events are then approved as designated by the organization and combined into “invoices” that represent a unit of payment. The organization makes a single transfer for the sum of the combined events; then distributes payments to individual officials by check or direct deposit based on their preference.

Q. What if an official is assigned to an event and is not in the database?

ANSWER - If the organization has the minimally-required information about the official, the payment process continues with a provisional profile established for that official. If the organization does not have the required information, they contact PayOGFE℠ who will add the official to the database.

Q. How does the payment funding process work?

ANSWER - Each customer establishes an account at Amergy Bank of Texas N.A. Customer transfers payment funds to their "officiating payment account" or mails checks to Amergy Bank payable to their "officiating payment account". Amergy Bank will deposit funds into the customer's account. Upon verification of transfer of funds, PayOGFE℠ initiates file upload to Amergy Bank to process the customer's payment request.

Q. Does GamePay℠ provide tax reporting?

ANSWER - Yes, GamePay℠ automatically generates Federal Income Tax Form 1099 for organizations (one for each official) and officials (one from each organization that has made payments during the year).

Q. Who is responsible for W9 information?

ANSWER - The customer is responsible for compliance with all IRS rules and regulations including obtaining W9 information.

Q. What kind of management reports does GamePay℠ provide?

ANSWER - GamePay℠ allows both organizations and officials to generate custom reports on payment history. These are selective by date and organization (and by sub organization when those are defined), by team, and by payment status. All fields may be sorted to get a different view. If organizations levy charges back to sub organizations, summaries can be produced at that level. Organizations can select data summarized by event or may “drill down” to see payments to individual officials. There is considerable flexibility built in to this reporting facility and allows all users to see precisely the data that is most useful.

Q. How does an organization pay PayOGFE℠?

ANSWER - The organization does not transfer officiating payment funds to PayOGFE℠. See above for payment processing. PayOGFE℠ invoices the customer for service fees per the service agreement.

Q. How does PayOGFE℠ pay officials?

ANSWER - Each official selects a payment method: check and direct deposit.

Q. What types of controls can an organization establish?

ANSWER - GamePay℠ provides an organization a flexible structure in controlling the payment process. Organizations may specify the maximum number of officials for a team and the maximum total payment for an event. Organizations can set default positions and payment amounts for the officials associated with a given team. Once an event is created it flows through an approval process that each organization defines. The organization assigns authorized users for each level of the approval process and for the initiation of payments.

Q. How secure is GamePay℠?

ANSWER - All GamePay℠ users—officials, customer organizations, and PayOGFE℠ personnel—have a unique user ID and password that are required to access the system. Each user alone can change their password. Each user has specific functions he or she can perform. The organization assigns specific “roles” to users which limit data they can access and functions they can perform. The inherent nature of the event approval and payment process provides further levels of control as determined by the organization.

Q. What are the “user roles” in an organization?

ANSWER - (1) organization administrator: creates organization profile and creates user IDs and passwords for other users. (2) event coordinator: creates events. (3) event supervisor: approves or rejects events. (4) event manager: approves events for payment and combines one or more events into an ‘invoice.’ (5) financial officer: approves invoices and initiates payments.

Q. Can an individual have more than one role?

ANSWER - Yes, and multiple individuals may be assigned the same role (e.g., multiple event coordinators).

Q Must someone be assigned to each role?

ANSWER - Yes, but a person may be assigned to more than one role.

Q. Can a given role be limited to certain types of events?

ANSWER - Yes, the organization can validate and limit an event coordinator to specific sports, in which case the coordinator can only create or see events for the specified sports.

Q. How many events may be combined into an invoice for payment?

ANSWER - There is no limit. That is strictly the decision of the event manager.

Q. What happens when the financial officer approves an invoice for payment?

ANSWER - GamePay℠ prepares a printable wire transmittal form with the total amount of the invoice and appropriate routing information. The financial officer funds the invoice amount by transferring funds to their officiating payment account.

Q. What happens when the customer transfers funds for payment of the invoice?

ANSWER - Within 48 hours Pay OGFE initiates payments to individual officials. These may be checks or direct deposits. Each official specifies the preferred method of payment.

Q. Can an organization pay PayOGFE℠ by electronic funds transfer (EFT)?

ANSWER - An organization can fund their payment by EFT, ACH or check.

Q. What are the charges for using GamePay℠?

ANSWER - Charges to organizations are based on transactions, which equate to payment to one official for one event. (If an official works two events included in an invoice, he or she receives one payment, but this represents two transactions.) Officials pay nothing for using GamePay℠.

Q. What pay categories are available in GamePay℠?

ANSWER - Game fee, per diem, airfare, auto rental, personal auto mileage, lodging, and other.

Q. Are all payments to an official reported as taxable income?

ANSWER - The organization determines the categories that are taxable and those that are not.

Q. Can an organization define default payment amounts for different teams?

ANSWER - Yes, when a team is created, the organization has an option of defining the standard officials’ positions (e.g., referee or head linesman/line judge for football) and the standard pay for that position. Default values can always be overridden and positions added during event creation.

Q. What if an organization defines the maximum number of officials for a team and/or maximum total payment and the amount is exceeded during event creation?

ANSWER - The event coordinator can exceed maximum values during event creation, BUT a flag is attached to the event and carried throughout the approval process.

Q. Does PayOGFE℠ remit tax withholdings on behalf of the organization?

ANSWER - The organization can set up state tax withholdings parameters and utilize the GamePay℠ software to administer this process. GamePay℠s voluntary FIT withholdings feature is not offered to the payee.

Q. How does PayOGFE℠ ensure proper use of funds remitted to them by organizations?

ANSWER - See our Enhanced Security of Customer Funds for more detail. Our customer’s funds are secure and risk free. PayOGFE has the most secure process available.

Q. Can an official choose some payments by check and others by direct deposit?

ANSWER - No, each official must select a single method of payment. He or she may change that method at any time, but only one may be in effect at a point in time.

Q. How can an official check the status of payments?

ANSWER - An official can access GamePay℠ at any time and check the status of all events he or she has worked. Each event is denoted as ‘new’ (in the system but not approved), ‘pending’ (in the approval process but not paid), and ‘paid.’ The user may select events by date, paying organization, and/or status.

Q. If an official has questions about a payment, whom does she or he contact: the paying organization or PayOGFE℠?

ANSWER - The official can contact customer service at PayOGFE℠ at 877-729-6433

Q. Do officials receive a 1099 from PayOGFE℠ or one from each organization for whom they worked?

ANSWER - Yes, the customer processes payments using the GamePay software. Tax reporting is under the tax identification number.

Q. Who prepares and files the 1099’s?

ANSWER - PayOGFE℠ prepares and distributes the 1099’s for the organization. PayOGFE℠ also files all federal and state forms with the appropriate taxing authorities on behalf of the organization.

Q.How does GamePay℠ ensure that sensitive information is protected from unauthorized access?

ANSWER - First, each user fully controls access to private data through a personal user id and password. Second, GamePay℠ uses SSL (secure socket layer) with 128-bit encryption for interaction between user computers and our servers.

Q. Why switch to GamePay℠ if I’m content with my current payment processing system?

ANSWER - GamePay℠ is a powerful, Internet-based payment processing and management reporting service. GamePay℠ is ideally suited for organizations paying game officials and other independent contractors working sporting events. Our 5 point guarantee includes accuracy, ease of use, great service, security and best value.

Q.What if I need help or have questions?

ANSWER - You can reach our customer support team by phone at 877-729-6433 or by email at info@payogfe.com